Privacy Policy

1. Our Commitment to Your Privacy

Welcome to Death Doula Professionals. This Privacy Policy outlines our firm commitment to protecting the privacy and confidentiality of the individuals we serve. Death Doula Professionals LLC (“we,” “us,” or “our”) provides compassionate, non-medical end-of-life support services. We understand the profound sensitivity of the information you may share with us, and we are dedicated to being trustworthy stewards of your data. This policy explains what information we collect, why we collect it, and how we protect it.

2. Scope of This Policy

This Privacy Policy applies to all information collected through our website, https://deathdoulaprofessionals.com/ (the “Site”), as well as information you provide to us in the course of inquiring about or using our services, including through email, forms, and workshop registrations.

Important Clarification Regarding HIPAA: The U.S. Health Insurance Portability and Accountability Act (HIPAA) sets standards for the protection of sensitive patient health information. HIPAA regulations apply to “Covered Entities” (such as health plans, healthcare clearinghouses, and certain healthcare providers) and their “Business Associates.” Death Doula Professionals LLC provides non-medical support and does not conduct the electronic transactions with health plans that would qualify us as a Covered Entity. Therefore, we are not legally subject to HIPAA. However, we believe in upholding the highest standards of confidentiality. We voluntarily adhere to principles of privacy and security inspired by HIPAA as a matter of best practice and ethical commitment to our clients.

3. The Information We Collect

We collect information to provide and improve our services, to communicate with you, and to process your requests. We collect information in two primary ways:

3.1. Information You Provide Directly to Us:

We collect personal information that you knowingly and willingly provide to us. This includes:

• Contact Information: Your name and email address when you fill out our contact form or subscribe to our notifications.
• Workshop Registration Information: Your name, email address, and any other information required to register for our workshops or events.
• Payment Information: When you register for a paid workshop, we collect payment and billing information, such as your billing address and payment card details. This information is passed directly to our third-party payment processor and is not stored on our servers.
• Communications Content: Any information you voluntarily share in the “message” field of our contact form or in emails you send to us. We recognize this may include sensitive personal details, and we treat it with the highest level of care.

3.2. Information We Collect Automatically:

When you visit our Site, we may automatically collect certain information about your device and your usage of our Site. This includes:

• Log and Usage Data: Information that web browsers and servers typically make available, such as your Internet Protocol (IP) address, browser type, operating system, language preference, referring website, date and time of access, and pages visited.
• Cookie Information: We use cookies, which are small data files stored on your browser, to help our Site function effectively, remember your preferences, and collect analytics data. Our Cookie Policy provides more detailed information about our use of cookies and how you can manage them.

4. How and Why We Use Your Information

We use the information we collect for specific, legitimate purposes, which include:

• To Provide and Manage Our Services: To deliver the end-of-life doula services you request and to manage our client relationships.
• To Process Transactions: To process your registration and payment for workshops and other paid services.
• To Communicate With You: To respond to your inquiries, send you information you have requested, provide updates about our services, and send important administrative notices.
• To Improve Our Site and Services: To analyze how users interact with our Site so we can improve its functionality, content, and user experience.
• For Marketing and Outreach: To send you newsletters, articles, or promotional information about our services, but only where we have your consent to do so. You may opt out of these communications at any time.

5. Our Basis for Sharing Information

We hold your privacy in the highest regard. We do not sell your personal information to third parties. We only share your information in the limited circumstances described below, and always with appropriate safeguards for your privacy:

• With Third-Party Service Providers: We share information with third-party vendors who need it to provide their services to us or to you on our behalf. This includes payment processors, website and analytics providers, and email service providers.
• To Comply with Legal Obligations: We may disclose your information if we are required to do so by law, such as in response to a subpoena, court order, or other valid governmental request.
• To Protect Rights, Property, and Others: We may disclose information about you when we have a good faith belief that disclosure is reasonably necessary to protect the property or rights of Death Doula Professionals LLC, third parties, or the public at large.
• With Your Explicit Consent: We may share and disclose your information with your express consent or at your direction.

6. Data Security, Integrity, and Retention

We are committed to protecting your information from unauthorized access, use, or disclosure. We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect the security, confidentiality, and integrity of the information we collect. These measures include using secure technologies like HTTPS for our Site.

While we take significant steps to protect your data, no electronic transmission or storage system is 100% secure. We cannot guarantee the absolute security of your information.

We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to provide our services, to resolve disputes, to enforce our agreements, or as required by applicable law or for legitimate business purposes. When your information is no longer needed, we will take reasonable steps to securely dispose of it.

7. Your Privacy Rights and Choices

We believe you should have control over your personal information. We provide you with the following rights and choices regarding your data:

• Right to Access and Correct: You have the right to request a copy of the personal information we hold about you and to request that we correct any inaccuracies.
• Right to Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions for legal or operational purposes.
• Right to Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us at any time by following the “unsubscribe” link provided in every email.
• Control of Cookies: Most web browsers allow you to control cookies through their settings. Please note that rejecting cookies may affect the functionality of our Site.

To exercise any of these rights, please contact us using the information provided in the “How to Contact Us” section below. We will respond to your request in a timely manner and in accordance with applicable law.

8. Information Regarding Minors

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Third-Party Websites and Services

Our Site may contain links to other websites and services not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

10. Responding to a Data Breach (New Mexico Compliance)

We are committed to complying with the New Mexico Data Breach Notification Act. In the event of a security breach involving unencrypted “personal identifying information,” our response will include:

• Taking prompt action to contain the breach and secure our systems.
• Conducting an appropriate investigation to determine the nature and scope of the incident.
• If our investigation determines a significant risk of identity theft or fraud, we will notify affected individuals within 45 days of discovery.
• This notification will include a description of the breach, the types of information involved, and steps individuals can take to protect themselves.
• If required by law, we will also provide notice to the New Mexico Attorney General and relevant consumer reporting agencies.

11. Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through our Site or by other means. Your continued use of our Site or services after a policy update constitutes your acceptance of the revised policy.

12. How to Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please do not hesitate to contact us.